Template syntax guide

When creating templates you can use the # key to fill values from the Customer and Order information.
key
value
#my_name
The name of the responder
#my_email
The email address for the responder (must be setup from the Email integrations tab for this user).
#org_name
The name of the Organization
#customer_first_name
The first name of the Customer
#customer_full_name
The full name of the Customer
#customer_email
The email address of the Customer
#order_number
The current order number
#order_line_items
The current order line items (comma separated).
#order_discount_code
The current order discount code applied.
#fulfillment_name_0
The current order fulfillment name (use 0,1,2... if multiple fulfillments)
#fulfillment_tracking_url_0
The current order fulfillment tracking url (use 0,1,2... if multiple fulfillments)
#fulfillment_tracking_number_0
The current order fulfillment tracking number (use 0,1,2... if multiple fulfillments)
#fulfillment_tracking_company_0
The current order fulfillment tracking company (use 0,1,2... if multiple fulfillments)
#shipping
The current shipping information
#shipping_address
The current shipping address
#billing_address
The current billing address
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