Files and attachments

Paid plans (Pro & Max) include files and attachments. Trial users do not have access files and attachments.
Files can be sent and received from the Customer. zenshop provides some useful features for you if you're frequently attaching the same files to your customers.

Upload frequently shared files

If you have files that are frequently shared over and over, you can upload them to your Files area. These can be given some permissions also, either being shared with the entire team or privately for just yourself.
Team and private files area
Uploaded files here can be used again in the "Attach files" in the Reply Box for a conversation.
Attaching a file from the Team
Remember, each team has a limited number of files to upload and there's a limit to how large each file can be. We reccomend other cloud providers like Dropbox if you're sharing larger files.